Refund Policy

Tabs are digital downloads that become available immediately after payment. Under consumer law for digital content, by completing a purchase you accept that delivery starts right away and that the right of withdrawal no longer applies once the download is available.

We want you to be happy with what you buy. We will issue a full refund if:

• A file is corrupted, incomplete or does not match the product description, and we cannot fix it.
• You were charged twice for the same product.
• You purchased a tab by accident and have not downloaded any of its files yet — contact us within 14 days of the purchase.
• The transcription has a confirmed accuracy error we cannot correct within a reasonable time.

We cannot refund:

• Tabs whose files have already been downloaded, except in the defect cases above.
• Change of mind after downloading the files.
• Requests claiming a transcription is wrong because it differs from a different version of the song than the reference recording used (the reference version is always indicated on the product page for official and remake tabs).

Custom requests have a standard turnaround of one week and include one revision. If we cannot deliver your custom transcription within the agreed timeframe, or the result cannot be corrected after the included revision, we will refund the request in full. If you cancel a custom request before work has started, you receive a full refund; after work has started, refunds are handled case by case.

Email legoncalves7@goplaytabs.com with the email used for the purchase, the order reference and a short description of the problem. We answer within 2 business days. Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.